A new Information System (IS) is defined as a huge, integrated system that is structured to store, manipulate and retrieve data of clinical and administrative aspects (Farokhzadian et al., 2020). In our organization, training is offered to ensure learning and obtaining insights about the information systems (IS). Training is also offered to enhance the attitude and ability of nurses towards the new information system and enhance their skills. Proper training effectively ensures nurses work properly and without difficulties (Farokhzadian et al., 2020). When a new information system is implemented in our organization, nurses receive different training depending on their work departments and levels. During the evaluation, all nurses are involved.
Training Provided During Implementation of a New IS
After implementing a new IS, all nurses receive regular computer training and brief medical informatics. When new functionalities are released, there is the provision of short training sessions in the wards. Each unit has an Information technology department where IT staff work in providing enough knowledge on the new IS and all aspects of the applications of e-Health. In-service training is done in all wards for all new nurses. To ensure that all users are comfortable with the new software and use it successfully, follow-up training and on-site support are done in each department. During coaching, trainers ensure that nurses discuss their limitations and areas where their system utilization needs to be enhanced.
Most training is hands-on and practical to aid in comprehension. There are live and videotaped demonstrations, which are followed by return practice by each nurse that is guided by their administrator (Ball et al., 2011). Materials are presented to the learner in a modular fashion so that their learning rate can be controlled. In each module, enough information is offered for the learner to complete the functions. Another training offered is the self-paced multimedia tutorials available when the new system is purchased from the vendor. Since repeating the same information is tedious, nurses are allowed to work independently at their own pace and convenient time (Ball et al., 2011). Multimedia programs ensure that specific needs of nurses’ training are met. They also save on costs by eliminating one-on-one training.
Involving Nurses During Evaluation of New IS
During the evaluation of information systems, nurses are involved. Evaluation, in this case, means assessment of the information system to see how well it will fulfill its objectives (Zaman et al., 2021). Involving nurses in the evaluation of information systems is meant to minimize nurses’ discomfort about information technology and to explore and for the management to explore and grasp the encounters of nurses about the positive impacts and the benefits of integration of the IS into their day-to-day practices. Involving nurses during the valuation process gives them confidence, peace of mind and enhances their decision-making processes after implementation. Research suggests that one of the many reasons IS fails in organizations is due to user attitude towards the new technology (Zaman et al., 2021). Attitudinal behavioral barriers result in the failure of a new system. Therefore, a positive attitude must be calculated during the evaluation process for the implementation to go smoothly.
Conclusion
A new Information System is vital in all organizations that seek to improve patient care and service delivery. The Is serves broader ends through offering alert and early warning capabilities, supporting patients, and management of a health facility. Depending on their level and understanding, nurses are given different kinds of training and support during the implementation of the IS. During the IS evaluation, all nurses are involved to ensure they have the right attitude towards the new approaches so that the new system succeeds.
References
Ball, M. J., DuLong, D., Newbold, S. K., Sensmeier, J. E., Skiba, D. J., Troseth, M. R., … & Hannah, K. J. (2011). Nursing informatics. Springer. https://books.google.co.ke/books?id=zZQy0LwcUfkC&pg=PA258&lpg=PA258&dq=coaching+nurses+for+anew+health+information+system&source=bl&ots=qVtB4JabD4&sig=ACfU3U22ibUqRQalP6iZo6msOFIx_9SvPQ&hl=en&sa=X&ved=2ahUKEwid59HY2p70AhWFSfEDHQikARQQ6AF6BAgHEAM#v=onepage&q=coaching%20nurses%20for%20anew%20health%20information%20system&f=false
Farokhzadian, J., Khajouei, R., Hasman, A., & Ahmadian, L. (2020). Nurses’ experiences and viewpoints about the benefits of adopting information technology in health care: a qualitative study in Iran. BMC Medical Informatics and Decision Making, 20(1), 1-12. https://bmcmedinformdecismak.biomedcentral.com/articles/10.1186/s12911-020-01260-5
Zaman, N., Goldberg, D. M., Kelly, S., Russell, R. S., & Drye, S. L. (2021). The Relationship between Nurses’ Training and Perceptions of Electronic Documentation Systems. Nursin
